Here are just a few of our stories about how we constantly have a positive impact on local businesses infrastructure.
Ensuring uptime, one business at a time
In early spring 2025, the owners of a busy retail and service business in Vancouver, BC arrived to a scene every business dreads: their decades-old phone system had failed completely overnight. With no dial tone, no voicemail access, and no ability to receive or make calls, the business—highly reliant on phone-based customer communication and appointment scheduling—was essentially paralyzed.
Their analog PBX system had been pushing the limits of its lifespan, but a full upgrade had always been something planned “for later.” Now, “later” had become “right now.”
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The Challenge
With dozens of customer appointments hanging in the balance and no clear way to communicate with incoming clients, the business owners needed a rapid, reliable solution. They couldn’t afford lengthy wait times or complex installations. Their key requirements were:
Speed: Immediate service and rapid deployment
Stability: A dependable system that wouldn’t crash under high volume
Simplicity: Easy for staff to adopt with minimal training
Scalability: Capable of growing with the business
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The Solution
That same morning, the owners reached out to Intra Systems, a trusted BC-based tech solutions provider known for their versatile and rugged hosted phone systems.
Within hours, Intra Systems had dispatched two technicians to the site. After a quick assessment, they determined that the best course of action was to bypass the legacy copper-line system altogether and deploy Intra’s cloud-hosted VoIP phone solution.
The team installed rugged, commercial-grade IP phones, provisioned secure cloud extensions, and ported critical numbers to a hosted platform. The new system was configured with:
Auto-attendant and voicemail-to-email
Failover to mobile for after-hours calls
Web portal for real-time management and reporting
Custom call routing tailored to staff roles
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The Outcome
By late afternoon, the business was fully operational again, with improved call quality, better features, and peace of mind that outages like this wouldn’t happen again.
Key Results:
Downtime minimized to just one business day
Staff trained and using new system within an hour
Increased reliability with built-in failover features
Positive customer feedback on improved call experience
The owners later remarked:
> “We were dead in the water when we walked in that morning. Intra Systems showed up fast, handled everything professionally, and had us back on our feet within hours. Honestly, we should have done this years ago.”
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Why Intra Systems?
Intra Systems’ hosted phone solution is designed with Canadian businesses in mind—rugged enough for demanding environments, flexible enough for diverse workflows, and backed by a local support team that shows up when you need them most.
Whether it’s disaster recovery, new deployments, or upgrading legacy systems, Intra Systems provides fast, future-proof communications infrastructure to keep your business moving. Start a conversation with us here
How a Premier Vancouver Restaurant Got Back Online in Record Time
In the fast-paced world of fine dining, timing is everything. From the precision of the kitchen to the rhythm of the front-of-house, every second counts. But when a network failure brings operations to a standstill, even the most polished service grinds to a halt. This was the reality faced by one of Vancouver’s most celebrated high-end local kitchen and bar chains, whose reputation for exceptional service was suddenly at risk due to a catastrophic IT failure. Read on to find out how this restaurant got back online.
The issue began on what should have been a routine weekday. Staff arrived early to prepare for the busy lunch rush, only to find that the network was down—no internet access, no VoIP phone systems, no ability to process payments or manage reservations. For a restaurant that prides itself on seamless experience and operational precision, this wasn’t just a technical hiccup. It was a full-blown crisis.
The restaurant leadership, having previously worked with another IT provider, quickly realised that the cause of the outage wasn’t just a simple switch malfunction or software glitch. This was something deeper—more structural. With service hours approaching and their existing IT partner unable to provide answers, they turned to Intra Systems, widely regarded as the best for IT Communications in Vancouver, Canada.
Intra Systems responded immediately. Their team of senior technicians arrived onsite within the hour, equipped not just with tools, but with the kind of field-tested experience that only comes from years of solving problems others miss. What they found was a tangled mess—literally.
The previous IT provider had left behind a poorly executed wiring job. Network cables were run without proper shielding, junctions were overloaded, and critical connections were left exposed. The result? Network instability, signal loss, and ultimately a complete breakdown of the restaurant’s digital infrastructure.
Intra Systems began with a full diagnostic sweep using advanced trace-routing tools and signal testing equipment. They didn’t just look for the symptom—they hunted for the source. Within a remarkably short window, they discovered the root of the issue: a critical junction point where multiple cables had been improperly terminated, causing intermittent connectivity and cumulative damage to the network stack.
But diagnosis was only the beginning to get this restaurant back online.
Intra Systems worked methodically, isolating the fault, re-routing the wiring, and replacing damaged components—all while minimising disruption to the restaurant’s day-to-day operations. Their team communicated clearly with the restaurant’s management, explaining each step, setting expectations, and providing real-time updates.
Within just a few hours, the network was fully operational. VoIP phones lit up. Payment terminals reconnected. Online booking systems came back to life. The kitchen and front-of-house teams were able to resume their rhythm—without missing the dinner rush. The restaurant was officially back online.
The transformation wasn’t just technical. It was emotional. Staff and leadership alike described the moment the lights came back on as “a deep sigh of relief.” The restaurant’s General Manager noted that Intra Systems had not only restored their systems—they had restored confidence.
More importantly, Intra Systems didn’t stop at the fix. They conducted a post-incident audit, documenting the fault, the resolution, and offering recommendations for long-term resilience. They upgraded the restaurant’s network architecture, introducing best-in-class cabling, surge protection, and failover strategies to ensure that such a failure could never happen again.
In the weeks that followed, the restaurant saw improved uptime, faster connectivity, and smoother integration between their front-of-house systems and kitchen operations. Customer feedback reflected the shift. Wait times dropped. Transactions processed faster. Reservations flowed without interruption. Intra Systems had delivered more than a repair—they had built a foundation.
The restaurant’s leadership now refers to Intra Systems as their go-to IT partner. In a city known for its culinary innovation and high expectations, they’ve found a technology provider that matches their commitment to excellence. And in the competitive landscape of Vancouver’s high-end dining scene, that kind of reliability is invaluable.
This story is not unique. Across Vancouver, Intra Systems has earned its reputation as the best for IT Communications through consistency, technical precision, and a deep understanding of what businesses need—not just to survive, but to thrive. Whether it’s a large-scale restaurant chain or a boutique bar, when the network goes down, Intra Systems is the team that gets it back up—fast, and for good.
In the restaurant world, every second counts. And thanks to Intra Systems, this Vancouver kitchen and bar didn’t miss a beat.
